CANCELLATION / POSTPONEMENT POLICY

We understand that things happen, and circumstances arise prompting a cancellation or postponement of an upcoming trip. Ryder-Walker must receive a written notice of cancellation or postponement sent by email to adventure@ryderwalker.com. A trip leader may cancel or postpone for the entire group. Your notice is effective when you receive a written email receipt from Ryder-Walker confirming cancellation or postponement.

GUIDED AND SELF-GUIDED TRIPS

• Cancellations / Postponements within 15 days after booking receive a full refund unless booked within 90 days of trip start date.
• Cancellations / Postponements made between 16 days after booking and 90 days before the trip start date will result in a $125 cancellation fee per person. The remaining balance will be converted into a travel credit for a future booking with Ryder-Walker and must be applied to a Ryder-Walker trip within two years after the original trip date. This credit is non-refundable (use it or lose it).
• Cancellations / Postponements between 90 and 46 days prior to trip start date forfeit 25% of amount paid to date. The remaining balance paid to date will be converted to a travel credit and must be applied to a Ryder-Walker trip within 2 years after the original trip date. This credit is non-refundable (use it or lose it).
• Cancellations / Postponements 45 days or less before the trip start date forfeit 100% of amount paid to date

PRIVATE GUIDED TRIPS

• Cancellations / Postponements up to 90 days prior to trip departure: forfeit deposit amount equal to 25% of the The remaining balance will be converted into a travel credit for a future booking with Ryder-Walker and must be applied to a Ryder-Walker trip within 2 years after the original trip date. This credit is non-refundable (use it or lose it).
• Cancellations / Postponements within 90 days of the trip departure: forfeit 100% of the total cost.

CANCELLATION DUE TO FORCE MAJEURE*

Certain circumstances may require Ryder-Walker to cancel a trip. We will not cancel less than 45 days prior to departure except due to Force Majeure, unusual or unforeseen circumstances outside Ryder-Walker’s control. If Ryder-Walker cancels a trip for any reason other than at the client’s request, clients will have either of the following options:

• Transfer the booking to another trip and pay any difference in price between the originally purchased trip and that of a more expensive trip; or receive a refund of the difference if the originally purchased trip is more expensive than the one transferred
• Receive a travel credit for any money paid to be used for a future booking with Ryder-Walker and must be applied to a Ryder-Walker trip within 2 years after the original trip date. This credit is non-refundable (use it or lose it).

Ryder-Walker is not responsible or liable for any incidental costs, expenses or consequential losses incurred because of cancellation or postponement.