Conditions & Policies

CANCELLATION / POSTPONEMENT POLICY

We understand that things happen, and circumstances arise prompting a cancellation or postponement of an upcoming trip. Ryder-Walker must receive a written notice of cancellation or postponement sent by email to adventure@ryderwalker.com. A trip leader may cancel or postpone for the entire group. Your notice is effective when you receive a written email receipt from Ryder-Walker confirming cancellation or postponement.

GUIDED AND SELF-GUIDED TRIPS

Cancellations / Postponements within 15 days after booking receive a full refund unless booked within 90 days of trip start date.

• Cancellations / Postponements made between 16 days after booking and 90 days before the trip start date will result in a $125 cancellation fee per person. The remaining balance will be converted into a travel credit for a future booking with Ryder-Walker and must be applied to a Ryder-Walker trip within two years after the original trip date. This credit is non-refundable (use it or lose it).
• Cancellations / Postponements between 90 and 46 days prior to trip start date forfeit 25% of amount paid to date. The remaining balance paid to date will be converted to a travel credit and must be applied to a Ryder-Walker trip within 2 years after the original trip date. This credit is non-refundable (use it or lose it).
• Cancellations / Postponements 45 days or less before the trip start date forfeit 100% of amount paid to date

PRIVATE GUIDED TRIPS

• Cancellations / Postponements up to 90 days prior to trip departure: forfeit deposit amount equal to 25% of the The remaining balance will be converted into a travel credit for a future booking with Ryder-Walker and must be applied to a Ryder-Walker trip within 2 years after the original trip date. This credit is non-refundable (use it or lose it).
• Cancellations / Postponements within 90 days of the trip departure: forfeit 100% of the total cost.

CANCELLATION DUE TO FORCE MAJEURE*

Certain circumstances may require Ryder-Walker to cancel a trip. We will not cancel less than 45 days prior to departure except due to Force Majeure, unusual or unforeseen circumstances outside Ryder-Walker’s control. If Ryder-Walker cancels a trip for any reason other than at the client’s request, clients will have either of the following options:

• Transfer the booking to another trip and pay any difference in price between the originally purchased trip and that of a more expensive trip; or receive a refund of the difference if the originally purchased trip is more expensive than the one transferred
• Receive a travel credit for any money paid to be used for a future booking with Ryder-Walker and must be applied to a Ryder-Walker trip within 2 years after the original trip date. This credit is non-refundable (use it or lose it).

Ryder-Walker is not responsible or liable for any incidental costs, expenses or consequential losses incurred because of cancellation or postponement.

ALL REFUNDS AND CREDITS ARE CONDITIONED ON RYDER-WALKER’S RECEIPT OF A REFUND OR CREDIT FOR EXPENSES OF YOUR TRIP THAT RYDER-WALKER HAS PRE-PAID (TO HOTELS AND OTHER THIRD-PARTY VENDORS).  IN CASES WHERE RYDER-WALKER RECEIVES NO REFUND OR CREDIT, OR ONLY A PARTIAL REFUND OR CREDIT, FROM ONE OR MORE THIRD PARTY VENDOR, YOUR REFUND OR CREDIT WILL BE REDUCED PROPORTIONATELY.

*“Force Majeure” means any circumstances beyond Ryder-Walker’s reasonable control including, but not limited to, acts of God or nature, war, curtailment or interruption of transportation, facilities, strikes and/or labor dispute or the imminent threat thereof, threats or acts of terrorism or similar acts, disease, shelter at home orders, quarantine orders, global health emergencies, viruses, epidemics, pandemics, travel restrictions or limitations, government or regulatory actions, significant change in economic conditions, mandatory office and business closures, full or partial lockdowns of cities, towns or other areas, governmental or international agency travel advisory or warning, airline or other travel restrictions, widespread public fear and panic that impacts travel, civil disturbance or unrest, host destination partner’s cancellation or inability or refusal to implement the trip as agreed to with Ryder-Walker, or any other event or circumstances beyond Ryder-Walker’s control, whether similar or dissimilar, which, in Ryder-Walker’s reasonable and sole judgment, would tend to make it commercially or otherwise impracticable (from a safety, health, logistical, economic, or financial standpoint), inadvisable, difficult or onerous, illegal or impossible for Ryder-Walker or its partners to perform their obligations under this agreement or have a significant adverse impact on Ryder-Walker.